Instafeed FAQ

Instagram Account

1. How do I switch between Instagram accounts?
Go to Instagram in your browser and logout, then login with the Instagram account you want to show in your feed. Then go to Instafeed, generate a new token and publish the feed again.

2. Why I'm getting a message "Feed couldn't load. Token invalid."?
Instafeed doesn't have any control over your token. Your token is managed by Instagram and becomes invalid for security reasons. Example: you changed your Instagram password, someone tried to access your account and/or your Instagram account is compromised. Go to Instafeed app and generate and publish a new Instagram Access Token. You'll need to understand why Instagram is invalidating your token.

Pro Features

3. How do I tag products?
To tag products, go to the Instafeed configuration page. On "On Post Click" select "Open Popup / Show Product". Press "Publish". After publishing, click on a picture on your Instagram feed preview. Select "Tag Products" and choose the products you want to tag. Check this video for a step by step tutorial.

4. How can I choose the pictures from my Instagram I want to show?
With Instafeed Free you can only display your most recent Instagram posts (the number of posts you display will depend on your rows and columns configuration). lnstafeed Pro allows you to display posts based on a list of specific hashtags. You can use hashtags on your Instagram posts to filter the posts you want to show on your store Instagram feed.

Setup / Styling

5. How can I increase or decrease the size of my pictures?
The simplest way is to increase or decrease the number of columns you want to show in your feed - Instafeed will adjust the post size based on the space that it needs to fill. Alternatively, you can also decrease or increase the width of the section where Instafeed is.

6. Can I add the feed to a different page instead of the homepage?
You can add the feed to any place you want in your store. Just go to the page where you want to add your feed, click on the code button code button and paste the following Instafeed code <div id="insta-feed"></div>.

7. How can I change the position of my feed?
The easiest way is to install Instafeed using your Theme Editor, check the complete instructions here.

8. How can I have the feed using the full width of my store?
The easiest way is to install Instafeed using your Code Editor, check the complete instructions here. If you have already installed Instafeed using your Theme Editor, you need to delete the custom html from you theme for changes to apply.

9. Do you offer a slider or "load more" option?
The short answer is, no. Why? Studies show they are not good for your site, customers or SEO.

10. How can I manually add a title to my feed with a link to Instagram?
If you have a title in your Instafeed settings, remove it. Copy the code below and add it before Instafeed code:

<h2 style="text-align:center">
<a href="YOUR INSTAGRAM URL" target="_blank">Follow Us On Instagram</a>

If you need support drop us an email to [email protected].